One platform to run your entire service operation — customer booking app, technician mobile app, live dispatch, GPS tracking, digital job completion, service reports, invoicing and AMC contracts.
Built for UAE AC, cleaning, electrical, plumbing, facility management and home service companies. Available as shared SaaS or dedicated white-label with your own brand and apps.
Field service management (FSM) software manages the end-to-end operation of a service company — from a customer booking a service through to a technician completing the job on site and a service report being delivered. A modern UAE FSM platform connects a customer-facing booking app, a technician mobile app, a dispatcher web dashboard with live GPS map, digital job completion and approval, automated service reports, VAT invoicing, and AMC contract management in a single integrated system.
4
Connected apps
Customer, Technician, Admin, Super Admin
20+
Feature modules
Booking, dispatch, tracking, AMC, invoicing
9
Roles built in
Owner, admin, dispatcher, technician, customer
2
Languages
English and Arabic with full RTL
Built for
AC & HVAC
Cleaning & Disinfection
Electrical & MEP
Plumbing
Facility Management
Pest Control
Pool & Water Treatment
Security Systems
Home Appliance Repair
Landscaping & Gardening
Painting & Handyman
Mobile Auto Services
What's included
Every app shares one backend. A booking created in the customer app is instantly visible in the dispatcher dashboard and the technician app.
How a job flows
Customer opens the app, picks a service, describes the problem with photos, chooses an address and selects a preferred time. Instant price preview shown for fixed-price services.
Booking appears in the dispatch queue. The system suggests the best technician by skill, zone and current workload. Dispatcher confirms or adjusts and assigns with one click.
Technician receives a push notification, reviews the job details and accepts. Customer is notified with the technician's name and ETA. Technician can decline with a reason — triggering reassignment.
From the moment the technician starts travelling, the customer sees them on a live map. The dispatcher's screen shows all active technicians across the city in real time.
Technician arrives, takes before photos, works, takes after photos, records materials used and time spent. Notes added to the job for the service report. Offline queue handles poor connectivity.
Technician sends an OTP to the customer's phone, or the customer signs on screen. Approval is recorded with identity, timestamp and method — immutably.
Service report is generated as a branded bilingual PDF and delivered by WhatsApp and email. Invoice is raised. Cash is recorded on site, or bank transfer proof uploaded for accountant verification.
Platform preview
All three surfaces — connected in real time. What a customer books appears instantly in the dispatcher queue and the technician app.
Key capabilities
Real-time technician positions on the dispatcher's map. Assign the nearest available technician. Customers watch live tracking on their phone.
Before and after photos, notes, materials used, and a time-stamped status trail. No paper. The job record is complete and auditable.
OTP sent to the customer's phone, or digital signature on-screen. Recorded with identity, method, device and timestamp — immutably.
Bilingual PDF (English + Arabic) with job details, technician, photos, materials, approval signature and cost summary. Auto-delivered by WhatsApp.
Advance, full or post-service VAT invoices. Cash recorded by technician. Bank transfer proof uploaded and verified by accountant. Receipts generated.
Create maintenance contract plans, assign to customers, and the system auto-schedules every visit. Renewal reminders. Contract invoices. Full visit history.
Full bilingual platform — staff dashboard, customer app and technician app all switch between Arabic (RTL) and English. Built from day one, not added later.
Deploy under your own brand with your logo, colours, domain and app store listings. Dedicated database and infrastructure. No shared data with other companies.
Booking confirmed, technician on the way, job completed, report ready — all delivered by official WhatsApp Business API messages, not SMS alone.
Booking volume, completion times, technician productivity, outstanding invoices and revenue — all in one view for the company owner and admin.
Nine built-in roles: owner, admin, dispatcher, accountant, technician, customer. Each sees only what their role permits. Customisable permission keys.
Technician app queues photos and status updates when connectivity is poor and syncs when back online. Field work continues without interruption.
Both options run the same platform with the same capabilities.
Start fast. Your company is onboarded on the Wafaa Tech shared platform. Your data is fully isolated — other companies never see it.
Your brand. Your apps. Your infrastructure. A dedicated deployment under your company's identity.
FAQ
Field service management (FSM) software manages the end-to-end operation of a service company — from a customer booking through to a technician completing the job on site and a service report being delivered. A modern UAE FSM platform includes a customer booking app, a technician mobile app, a dispatcher web dashboard with live map, digital job completion, automated service reports, invoicing, and AMC contract management.
Any company that sends technicians to customer sites: AC and HVAC, cleaning, electrical, plumbing, pest control, facility management, pool services, security system installers and home repair. The key indicator is: if your company dispatches technicians and tracks job completion, FSM software will reduce operational cost and improve customer experience.
An Annual Maintenance Contract (AMC) is an agreement for scheduled preventive maintenance visits — typically monthly, quarterly or annual. In Wafaa Tech FSM, the system automatically schedules each visit as a booking when due, sends renewal reminders at 30, 15 and 7 days before expiry, and generates contract invoices. Essential for UAE AC and facility companies managing hundreds of active contracts.
White-label means the same software deployed under your brand — your name, logo, colours, custom domain, and your own apps on the Play Store and App Store. Wafaa Tech FSM supports dedicated white-label deployments with your own database and branding. Ideal for larger UAE service companies who want a branded digital experience without building from scratch.
When a technician accepts a job and starts travelling, the technician app sends GPS updates every 15 seconds while moving. The customer sees a live map of the technician approaching. The dispatcher sees all active technicians across the city. Location tracking only runs during active jobs — protecting technician privacy outside working hours.
Yes — it's a multi-tenant SaaS. Multiple service companies share one platform, each completely isolated at the database level using PostgreSQL Row-Level Security. Every company's staff, customers, bookings and data are separated by tenant. Large companies or those needing dedicated infrastructure get their own white-label deployment with a separate database.
Talk to Al Wafaa Group about Wafaa Tech FSM. We'll demo the full booking-to-completion flow and discuss how it fits your service business.
Wafaa Tech FSM by Al Wafaa Group — field service management for UAE service companies.
Dubai, Abu Dhabi, Sharjah, RAK and across the UAE & GCC.